Billed in error. Account was canceled

Kelsi19 · ‎01-04-2025

Hi, my account was canceled on 19/11/2024...

***Yet I was billed again on 19/12/2024.***

I've sent 2 emails to billings, since 19th December 2024 regarding this billing error and requested a refund.

I've had no response yet. Today is 05 January 2025.

This needs to be resolved... BEFORE I'm billed again in JANUARY 2025.

THANK YOU.

Bundler-Manuel · ‎01-05-2025

Hi there @Kelsi19 sorry about your issue, it seems you would need to get in touch with Shopify customer support and communicate properly with a representative who should be able to help you shut this down properly. You may not be able to get one today since it’s a Sunday but you should try to as early as possible on Monday.

Emmanuel
Please let me know if it works by marking it as a solution!
Bundler - Product Bundles app, a great bundle app for Shopify, with glowing user testimonials and a free plan.

View solution in original post

Bundler-Manuel · ‎01-05-2025

Hi there @Kelsi19 sorry about your issue, it seems you would need to get in touch with Shopify customer support and communicate properly with a representative who should be able to help you shut this down properly. You may not be able to get one today since it’s a Sunday but you should try to as early as possible on Monday.

Emmanuel
Please let me know if it works by marking it as a solution!
Bundler - Product Bundles app, a great bundle app for Shopify, with glowing user testimonials and a free plan.

Billed in error. Account was canceled

Billed in error. Account was canceled

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