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Billing mistake

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Hi, I have 2 store, I wanted to renew the plan of one of my store but by mistake I renewed the other store! So, can I receive back my money to renew the other account?

Reply 1 (1)
Shopify Staff
Shopify Staff
1016 78 124

Hello, @Muhammad93.

In order to look into this, we will have to access your account(s) to see what we can do for you. In order for support to have secure access to your account(s), you will have to reach out to our live support team. 

Our live support can be reached via our support portal here. Simply select the relevant topics until the live support options appear, you will then be connected to a live support agent. I trust this helps, thank you! 

Ivy | Social Care @ Shopify
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