Business tax id does not match company name.

Maggi-P
Visitor
1 0 0

I keep getting this ERROR:  

  • Business tax id does not match company name. Please ensure that your legal business name is exactly as registered with the IRS. DBAs ("doing business as" names) can not be used in this registration.

I have uploaded all my documents through my shop. By law I do not have to have a LLC to sell digital products. 

I am a sole Perioritor and have an EIN registered with the IRS and I have up-loaded documents proving such. I am getting very upset and frustrated that I can not speak to a live person to get this issue fixed. I have done the chat process and it has failed... I need to speak to someone ASAP.

Please someone help.

Thank you

Replies 6 (6)

Mac
Shopify Staff
1674 170 271

Hi, @Maggi-P!

Thanks for reaching out in our Community forums and for sharing your concern, I’d be happy to help.

 

I can empathize with you as I understand to get your business on the road. I'm also sorry that you are having issues with contacting support. To begin, This error comes up when the system is trying to match the business entity name and tax ID (EIN) against the IRS database. Here are a few troubleshooting steps that I'd suggest going over to ensure that the information is accurate: 

 

  1. Confirm there are no typos. You should be referencing the details on their IRS EIN Confirmation Letter
  2. If it’s a new EIN (anything less than 30 may not be in the IRS database yet as they are behind in updating - so you have to keep trying every day)
  3. Ensure that you have not recently changed your business name with the state but not the IRS (Could take the state some time to update the IRS)
  4. Confirm there are no typos again

If the issue still persists, we’ll need to access your account in order to gather more information about the issue. We’d be happy to continue assisting you through live chat, email, or callback. Please visit our Help Center and log in to your account to create a support request. 

 

Feel free to let me know if you have more questions! 

Mac | Social Care @ Shopify 
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Mac
Shopify Staff
1674 170 271

Hi again, @Maggi-P!

 

I hope your day is going well. I just wanted to check in with you to ensure that you receive the support you may need regarding your concern. Have you had any luck with following the steps shared in this thread? If not, I'd be happy to continue troubleshooting if the issue persists. 

 

Talk soon! 

Mac | Social Care @ Shopify 
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RobNiece
Visitor
1 0 0

Having this same exact issue on my end? I have to wait 30 days for this to go through and be accurate? How can I expedite this? Thanks!

Mac
Shopify Staff
1674 170 271

Hi, @RobNiece!

Thanks for joining this thread.

 

You mentioned that you are receiving the same error. Did you have a chance to review the troubleshooting steps above? These may point you in the right direction. In terms of waiting 30 days, where did you get this number from?

 

You can always reach out visit our Help Center and log in to your account to create a support request for an update. You can reach out through live chat, email, or callback where we'll be able to access your account in order to gather more information about the issue.

 

Feel free to let me know if you have more questions! 

Mac | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Evensmetellus
Visitor
1 0 0

I receive the same error since today why it does'nt work please fix the issue my store cannot be live. And my document are rigths and I inserted them well

Mac
Shopify Staff
1674 170 271

Hi, @Evensmetellus!

Thank you for joining this thread.

 

I understand that you are experiencing a similar issue. Our team would be happy to take a closer look. At this time. we do not have access to your account through the Community forums. However, we can continue assisting you through the available contact methods in our Help CenterTo proceed, you can ask the Virtual Shopify Assistant to contact support. From there, it'll guide you with your next steps on how to connect with a team member.

 

Let me know how that goes!

Mac | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog