Can I get a refund for a canceled app trial on Shopify?

FSDev · ‎08-18-2021

Good morning,
I used the G Translate app service for a short period (1 or 2 days), the amount charged to my card has not yet been refunded even though I canceled it within the trial period.
I contacted them and was told that the billing is done by Shopify and only shopify could refund me.

Can anyone from the Shopify support team help me with this or let me know the refund procedure?

Thank you

Nick_Marketing · ‎08-18-2021

Consider sending a quick email to Shopify's Merchant support. They should assist you with the issue!
Contact page link: https://help.shopify.com/en/questions#/contact/email

Nick | Ecommerce & Marketing Technology Consultant | Toronto, CANADA
- For consulting work availability, please send me a Private Message or submit a ✍️Contact Form.
- For FREE Shopify Tutorials, ✅Subscribe to my YouTube channel (▶️ Ecommerce TV).

View solution in original post

Nick_Marketing · ‎08-18-2021

Consider sending a quick email to Shopify's Merchant support. They should assist you with the issue!
Contact page link: https://help.shopify.com/en/questions#/contact/email

Nick | Ecommerce & Marketing Technology Consultant | Toronto, CANADA
- For consulting work availability, please send me a Private Message or submit a ✍️Contact Form.
- For FREE Shopify Tutorials, ✅Subscribe to my YouTube channel (▶️ Ecommerce TV).

FSDev · ‎08-18-2021

Thank you Nick, I will do it.

Can I get a refund for a canceled app trial on Shopify?

Can I get a refund for a canceled app trial on Shopify?

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