Can I get a refund for inactive account charges?

Can I get a refund for inactive account charges?

jhonejosso
Visitor
1 0 0

Hello, for how many months, a fee of close to 21 dollars has been withdrawn from my account, although my store is not active, this money is being withdrawn, if you check, I made my account passive in the transaction I made today. please request my refunds.

Reply 1 (1)

Summer
Shopify Staff
1378 322 238

Hey, @jhonejosso! Welcome to Shopify Community!

 

Have you verified that the fees withdrawn from your account are subscription charges generated by your Shopify store? Shopify fees may sometimes appear as subscription charges, but they can be fees for purchases made on Shopify stores.

 

To confirm they're coming from your Shopify account, you can try logging into your inactive Shopify store. If you're able to log in without selecting a plan, and you can see your admin right away, your store is still active and generating subscription charges. You can view your bills by following the steps on this page to verify the fees. To stop them, you may deactivate your store by following this guide.

 

If you're unable to proceed to your admin right away and you're prompted to reopen your store or select a plan, your store is inactive. It's unlikely the charges are coming from that store, but you can verify by viewing your past invoices or bills. A button to do so, such as the one highlighted in the image below, will appear after logging in.

 

21-02-23534-69448.png

 

If you're unsure where the charges are coming from, you're welcome to create a support ticket so we can take a look at the transaction and trace it if we confirm it's a charge coming from a Shopify account. We’re not able to provide account-specific support via the Shopify Community at this time, but we’d be happy to continue assisting you through live chat, email, or callback. Feel free to create a support ticket by visiting https://bit.ly/3cJkx8V and by logging into your account. After then, you'll be prompted to select the topic of your concern so we can connect you to the right articles and support team. Once you do, you'll be able to find the options for support below the help docs that are presented to you.

Summer | Social Care @ Shopify 
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