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Can't access Shopify admin without active account

primalmobility
New Member
1 0 0

I closed down my store at the beginning of 2021. I need to access my 2021 transactions but can't log into the Shopify admin and I keep trying to request support but it's bringing me in circles.

 

Reply 1 (1)
Elias
Shopify Staff
Shopify Staff
1920 195 317

Greetings, @primalmobility.

 

Thank you for reaching out and posting this question!

 

I understand that you need to access a closed account and access your transactions from 2021. If your account is in good-standing and does not have an owed invoice, then we'd be happy to offer you a limited 3-day access. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to assist you with this through live chat, email, or callback. Please visit the Shopify Help Center and log in to your account to create a support request.

 

If the Shopify Help Center is bringing you in circles, then it's likely that you didn't complete a search. To resolve this, simply make a search after logging into your account. Then, click the Continue button located below the relevant resources generated by the search results.

 

I'd love to know if this points you in the right direction. Keep me posted!

Elias | Social Care @ Shopify 
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