Cancel subscription

Alexmt99
New Member
2 0 0

Hi, I was on free trial, with a selected plan, and didn't realize it had expired. I have now closed the store, can i get a refund, please. tia

Replies 13 (13)
Victor
Shopify Staff
Shopify Staff
1420 138 323

Hi @Alexmt99,

 

Apologies for the late reply here, and thank you for getting in touch. Were you able to speak to someone from Shopify about this refund request, or are you still looking for help with this? Please let me know!

 

Kind regards,

 

Victor | Shopify Social Care

Victor | Social Care @ Shopify 
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Alexmt99
New Member
2 0 0

hi Victor, no one has reached out so yes still looking for help on this. Can you help. Alex

Victor
Shopify Staff
Shopify Staff
1420 138 323

Hi @Alexmt99,

 

Sure thing, I can take a look at this for you. I'll need to authenticate you on the store which I can only do over email, so I'll be sending you an email to the address linked to your forums profile shortly. Please look out for that and get back to me there.

 

Kind regards,

 

Victor | Shopify Social Care

Victor | Social Care @ Shopify 
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kitchedt
New Member
1 0 0

Hello dear Mr./Mrs. From shopify,

 

I have canceled my subscription and I was not using my store even. When I started, in shopify website was try for 90 days without payment. I did it and before 21 days, I decided to cancel my store. When I open my email, I was surprised with $ 29.9 charge in my card. I have decided to hold this amount in Paypal. I was not expected to be charged.

 

I tried to call using 1 888 746 7439 but no one answered the phone

Please, can you sold and gibe my money back?  Thank you 

Victor
Shopify Staff
Shopify Staff
1420 138 323

Hi @kitchedt,


This is something we can take a closer look at for you, but you'll need to be authenticated on the store first so the details of this invoice can be investigated. If you're still in your trial period, this will likely be a charge from an app—you can view details of the invoice by going to Settings > Billing in the Shopify admin.

I'd suggest contacting our support team via this page. Our phone number is currently disabled, as we recently switched to a callback system in response to high wait times merchants were experiencing whilst waiting in our phone queue. If you proceed through the support page and do not see the callback option, you can still get in touch by email or by live chat where you can be authenticated and this can be looked at for you.

 

Kind regards,

Victor | Shopify Social Care

Victor | Social Care @ Shopify 
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maria99
New Member
1 0 0

hello i opened two stores to test shopify out . i decided to close one store because the product didn't seem popular . but i was billed within few days . i closed that store now . can you help me get a refund or transfer my payment plan to my other store if possible ? thank you 

Victor
Shopify Staff
Shopify Staff
1420 138 323

Hi @maria99,

I'll need to authenticate you on the store in order to take a look at this, which I cannot do here. I will be sending you an email shortly so please look out for that and get back to me there.

Kind regards,

Victor | Shopify Social Care

Victor | Social Care @ Shopify 
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Enilovesam
Tourist
5 0 1

I sign up up for shopify free trial but haven't started using it, yesterday my card got charged $29. I want to cancel the subscription and get refund. Please do this for me.

Ava
Shopify Staff
Shopify Staff
1161 77 185

Hi, @Enilovesam!

Just popping into this thread quickly to let you know I've answered you here in this thread. If you could reply to my email (ticket #18974286), I'm sure we can get this sorted for you.

Speak soon! 

Ava
Social Care | help.shopify.com

Ava | Social Care @ Shopify 
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Enilovesam
Tourist
5 0 1
Click to expand...
 

I have sent you the details you asked me via email, kindly check and help me out. 

Thank you!

Sjonez23
New Member
1 0 0

Hi, I too was on free trial, with a selected plan, and didn't realize it had expired. I have now closed the store, can i get a refund, please. I was just messing around on Shopify and have no plans on having a store. Email is sjonez23@gmail.com 

ChrisC792
New Member
1 0 0

Hi,

I cancelled my store after using it for a few months. It said I could pause the store and have it if I want to come back for free and told me I wouldn't be charged. I done this and was charged $9.

Can I get a refund and cancel the store. 

Thanks.

Ava
Shopify Staff
Shopify Staff
1161 77 185

Hey, @ChrisC792!

I've reached out to the email address linked to your Community Forums account here, would you be able to reply to that email after you've closed the store? If you can, I'll be able to authenticate you as the account owner so I can look into a refund for you. You should see my email in your inbox under ticket #20456370. If you can reply to that email, we can get started!


Speak soon!

Ava
Social Care | help.shopify.com

Ava | Social Care @ Shopify 
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