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Data Missing from exports of Payout data

PatC1
New Member
2 0 0

Hope someone can assist.  When we export payout data through the use of Shopify's Payout report, the Shopify order number is missing from adjustment transactions.   However, when you view the Payout report on the screen, the order numbers appear.  Since we accept orders on Facebook and Instagram, we have hundreds of line items of missing data in our csv reports daily, as these line items relate to taxes and promotions run by Facebook/Instagram.  We require this information in order to verify that each order has been paid in full.  Shopify has stated that they are aware of this problem but can give us no ETA on a fix.  Surely another Shopify user has encountered this issue and may be aware of a fix.  Shopify support just keeps suggesting that we try reporting apps, but we don't have time to investigate each app to see if they can address this issue.

 

Please any suggestions would be appreciated.

Replies 5 (5)
BeProfit_App
Shopify Partner
75 1 4

Hey @PatC1 - my name is Ofer, I'm one of the team members here at BeProfit Profit Tracker. Our app should be able to help you out with the issue you've raised in your post.

 

Give it a go (with a 7-day free trial) and let me or our support team know if you need anything, we're always happy to help!

Report-Pundit
Pathfinder
213 6 16

Hi @PatC1 ,

I am John, from Report Pundit a reporting and analytics app with more than 750+ five-star reviews.

We can check the possibility of adding Order Name for Adjustment Transactions within a day. We have worked with a couple of Shopify merchants in customizing the payout reports.

We request you to install Report Pundit, as it is a pre-requisite to check the possibility of your requirement.

We have a 14-day free trial to see if Report Pundit fits your need. Our prices are merchant-friendly. Our support team can set up any custom report unique to your business. Report setup is always free.

You can reach me at support@reportpundit.com

Thanks!!

Report Pundit - Instant reports and custom dashboards
PatC1
New Member
2 0 0
Have you already provided the data for adjustments to other customers in their payout reports? We have already spoken to an app developer who indicated that they did not have access to the data and was not familiar with the issue.
Report-Pundit
Pathfinder
213 6 16
Hi @PatC1 ,

We checked the Shopify API over again and I confirm it can be achieved by Report Pundit.
 
You can reach me at support@reportpundit.com

Thanks,
John 
Report Pundit - Instant reports and custom dashboards
Report-Pundit
Pathfinder
213 6 16
Hi PatC1,
 
Adding to the above reply

Report Pundit has helped a couple of Shopify merchants by showing the order names for the adjustments.

We can also fetch and report any custom data related to the Payout - like product name, location, customer, billing information, and many more.

Last week, we created a custom payout report for a merchant to fetch discrepancy amount, Reserved funds fee, transaction fee, retired payout fee.

You can reach me at support@reportpundit.com

Thanks!
Report Pundit - Instant reports and custom dashboards