Disappointed with Shopify's Payment Hold Process

[AdrianSuarez-02]

I wanted to share my frustrating experience with Shopify regarding a payment hold that has now extended beyond 120 days, plus an additional week. Despite having three escalated support tickets, there has been no communication or resolution from their team.

This lack of responsiveness is unacceptable. As a small business owner, timely access to funds is crucial, and being left in the dark only adds to the stress. I’ve always appreciated the potential of Shopify for my store, but this situation has really shaken my trust in their support system.

If anyone else has faced similar issues, I’d love to hear your experiences and how you managed to resolve them. It’s important that we share our challenges to hold Shopify accountable and encourage better service for all of us in the community.

Thank You - Adrian 

[Dalebd]

It's becoming more of a problem as every day passes. I'm still waiting myself.

[AdrianSuarez-02]

Have you passed your 120 days, and What have you done to try to get this fixed.

[Emily63]

I have my funds on hold too.  I’m told the same thing to wait for an email.  Is this even legal?  My business is hurting because of this.