Draft order calculates tax twice

Solved
Metala
Tourist
3 1 1

Hi, when I create a Draft Order the price of product is GST (tax) inclusive, however then the draft order adds GST on the items at the end of the invoice. So in effect the customer is being charged tax twice? I don't want to set up a discount as I use this field for my trade customers and give them discounts.

How can it set it up just like a Customer generated order the tax is not charged again and it is GST included at the end of the invoice.

Can someone assist so I don't have to manually alter each individual item?

Thanks

Kate

 

Accepted Solution (1)

Accepted Solutions
Metala
Tourist
3 1 1

This is an accepted solution.

Hey Victor, I have resolved the issue. thanks 

View solution in original post

Replies 6 (6)
Victor
Shopify Staff
Shopify Staff
1420 138 323

Hi @Metala,

Thank you for getting in touch with your issue. This certainly sounds like it shouldn't be happening, but could be due to a mis-configuration in your tax settings. Can you tell me if you have your prices set to be tax-inclusive in Settings > Taxes? Can you also tell me which country you are based in and where the customer used in the draft order is based? I assume you are in India as you have referenced GST, but I just want to confirm that.

Kind regards,

Victor | Shopify Social Care

Victor | Social Care @ Shopify 
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Metala
Tourist
3 1 1

Hi Victor, thanks for getting back to me. 

I am in New Zealand and all orders are currently for NZ customers as well. Yes I have the settings set to tax-inclusive as customer generated orders work fine to my website, but not draft orders which I generate where GST is then added on again. Shall I send you an example or assuming you know what I mean?

Metala_0-1621974769662.png

 

Metala
Tourist
3 1 1

This is an accepted solution.

Hey Victor, I have resolved the issue. thanks 

Victor
Shopify Staff
Shopify Staff
1420 138 323

Hi @Metala,

That's great to hear. Please let me know if you need help with anything else.

Kind regards,

Victor | Shopify Social Care

Victor | Social Care @ Shopify 
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Erena_Aniu123
New Member
2 0 1

Hi there,

 

I saw your enquiry and thought if you were so kind as to explain how you resolved this issue as I have the same problem.

 

Your help would be greatly appreciated.

 

Kind Regards

Helen

Victor
Shopify Staff
Shopify Staff
1420 138 323

Hi Helen,

 

Thank you for getting in touch. Have you enabled the option to include taxes in the prices of the products on your store? Do you have any apps installed on your store that may be adding tax to your orders?

Victor | Social Care @ Shopify 
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