Finances Sales Summary Report Not Populating

jimsfw
Visitor
1 0 0

The Sales and Gross Profit sections of the Finances Summary Report are no longer populating data.  I can see payments coming in, so I know those are working.  But the other data isn't showing.  The issue began yesterday, April 11.

Reply 1 (1)

Kimi
Shopify Staff
1511 169 261

Hi, @jimsfw.

 

Thanks for bringing this to our attention. 

 

Our developers are aware of a current issue with the analytics section of the Shopify admin. They're currently working diligently to push a fix for it however, so to help them further asses the situation to your account specifically, are you able to contact our internal support team?

 

To get in touch with our team, you'll need to login to your store via our Help Center here. Once logged in, select a topic that best fits your query or situation. From there, you'll be taken to a page with a list of relevant support articles, and you can scroll to the bottom of that page to select your preferred contact method with our team. Our internal support team can then securely access your store from there and further assist with this matter. 

Kimi | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog