Help with cancelling orders from 2019/2020 impacting current sales and inventory

creations-gdc
Shopify Partner
2 0 0

Hi there. A member of our team cancelled unpaid, unfulfilled orders from 2019/2020 however did not intend for this to reflect in our sales and inventory yesterday (May 23, 2023). How can we reverse those order cancellations? This impacts our current sales readings, accounting, and even how we will be reporting sales to Vendor partners at the end of the month, which is why we'd like to request for a reversal on those cancellations. How can this be reversed?

 

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Replies 2 (2)

sebasoliveri
Shopify Partner
18 0 1

Hi, 

 

With CubeReports, you should be able to continue viewing your sales without being affected by those cancelled orders on May 23, 2023.

It's a free app. It's like an embedded Excel within your Admin, but super fast & easy to use. 

 

Try it and please let us know if you have any question.

 

Best,

Sebastian

creations-gdc
Shopify Partner
2 0 0

We've decided to manually add back the orders, but appreciate knowing that CubeReports are available on Shopify already! I'm familiar with this program.