How can I access my product and sales tax info after deactivating my store?

Shopshoelette
Visitor
1 0 0

I deactivated my store, but wanted my product information as well as sales tax information. How would I get this information without having to pay $29 for a plan.I was on the pause and build, but decided to deactivate. 

Replies 6 (6)

Victor
Shopify Staff
2509 229 532

Hi @Shopshoelette,

 

If you do not have an outstanding invoices attached to the store we should be able to grant you temporary access to the account so you can retrieve the relevant information that you need. Please contact our support team via the Help Center and explain the situation to them so they can look into granting you access to the store for this purpose.

Victor | Social Care @ Shopify 
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Mocha721
Tourist
5 0 5

How do we go about contacting the support team when the link takes you to a dead page? I literally just want to print out my financial summary. I don't understand why this is so hard to be able to do?

Victor
Shopify Staff
2509 229 532

Hi @Mocha721,

 

Apologies, the link I included in my last message was incorrect. This link should work. You can speak with the chatbot on the right-hand side and ask to be connected to a member of our support team and you should be directed to start a live chat. You do not need to be logged in to connect with our team.

Victor | Social Care @ Shopify 
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 - To learn more visit the Shopify Help Center or the Shopify Blog

AnndarlingDesig
Visitor
1 0 0

The chat Bot Cannot help me if i do not have a store to select ( due to mine being deactivated)

Shay
Shopify Staff
2909 453 592

Hi @AnndarlingDesig 

 

Even if your store is deactivated, you can still sign into your merchant account through our Help Center and get support. When asked to choose a store, you should be given an option to select a deactivated store if you have no live ones. It's important to note that requests to access a deactivated store must come from the account owner login, so please ensure you are signed in with the correct email address. 

Shay | Social Care @ Shopify 
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Mocha721
Tourist
5 0 5

I just asked the same question. It seems silly to me that we can't access information just because the store was deactivated. Hopefully the answer you got helps is both. Good luck!