How can I adjust the tax rate for my children's clothing store?

[Bubbasandmamas]

I am trying to adjust the tax rate, as I sell childrens clothing and should only be charging the federal rate of 5% and not the additional provincial rates (8% for ontario) .. when I go to create an product override / exemption it will not find any of the collections I have so that I can apply an exemption. It just says  “no collection found”. Please help. 

[KP_Enterprises]

We are also trying to fix some tax rate issues related to local taxes. We've been told that to do this we must first select "Calculate Taxes Automatically" which turns on the feature in Shopify that calculates the taxes. Supposedly it will find the appropriate tax. I don't know if this is the issue for you though. If you haven't already, I'd suggest using the chat option and get a Shopify rep involved and not try to figure it out on your own. It's not intuitive. The chat rep will probably have to refer you to their specialists but at least you may find some help. You could go grey waiting for help in this forum waiting for someone to respond who understands Shopify.

[Bubbasandmamas]

Thank you for your reply! I will try that!

[Elias]

Greetings, @Bubbasandmamas.

Thank you for reaching out and bringing this to our attention!

I understand that you're trying to create some tax overrides and exemptions. However, your collections are not appearing in the Product overrides section of the Tax and duties settings. Just to confirm, are you using manual or automated collections?

It's important to note that only manual collections can be used for creating tax overrides. As suggested by @KP_Enterprises, it's also possible that your store needs to enable tax calculations using the registration-based taxes in Canada as this is a requirement for enabling tax overrides in Canada - you can do this by adding your registration or account numbers.  

Have you entered all of your tax registrations/sales tax ID already?

[Bubbasandmamas]

Hello, yes all of my tax info is registered on my Shopify already. The issue is that how would my Shopify know that I am selling childrens clothing? So unless I can manually change the rate, it is just calculating what each province charges for sales tax.. not knowing it’s kids clothing and should be less in certain provinces. Please help, as the above didn’t solve the issue. 

[Elias]

Hello, @Bubbasandmamas.

Thank you for following up and providing the additional context!

Since you've already registered the tax info, then the taxes can be automatically calculated for your store. However, in order to create the tax overrides, you would also need to create a manual collection for the products. It's important to note that automatic collections can't be used for tax overrides, as this could be a problem if a product was accidentally added to the collection leading to incorrect taxes being charged or collected. Just to confirm, are you using manual or automatic collections?

If you're already using manual collections and the problem continues to persist, then it looks like we'll need to access your account in order to resolve the issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit the Shopify Help Center and log in to your account to create a support request.

That being said, I'd love to hear more about your business! How are you liking the Shopify platform? Also, do you have a marketing plan prepared for your store?