How can I change my old banking information without access?

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I do not have access to my old routing and banking number and need to change banking information. How can I do this without having that information.

Reply 1 (1)

Shopify Staff
1670 169 268

Hey, @caymoneistyles!

Thanks for reaching out in our Community forums and for sharing your concern, I’d be happy to help.


I understand that you are looking to update your banking information but are not unable to as you do not have access to your old banking details. In this case, we’ll need to access your account in order to gather more information about the issue. We’d be happy to continue assisting you through live chat, email, or callback. Please visit our Help Center and log in to your account to create a support request.


While on the topic of payment providers, I can always suggest Shopify Payments. If you have not set this up yet, and are eligible, it's automatically set up to accept all major payment methods. It's also a great way to save on transaction fees that are processed through Shopify Payments, Shop Pay, Shop Pay Installments, and Paypal Express. You also won't be charged transaction fees on manual payment methods such as cash, cash on delivery (COD), and bank transfers.


I'd be happy to discuss more if you have any questions!

Mac | Social Care @ Shopify 
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