How can I correct a 1099 K form issued with my social security number?

[rug-decor]

The shopfy issued 1099 K for 2018, as if I have received payment personally from shopfy using my social security number, instead of Companies Employment Identification Number (EIN). All the payments went to company bank account, not my personal account.  Because The 1099 K used my social security number as payee, all the sales shoved as INCOME, instead of company revenue.

This has to be corrected, otherwise I will be ending up paying very large amount of tax for the business that lost big and closed after 4 months of operations. 

Now, because the company has been closed since 2018, and the shopfy account also closed, I can't log into my shopfy account to do any correction or request any correction. 

[Greta]

Hi, @rug-decor!

This sounds like a frustrating experience. I'd be happy to provide you with some information and next steps. 

This may have happened if you created your Shopify Payments account using your SSN instead of your EIN. Even if your payouts are sent to a company bank account, the 1099K forms will use the tax information from your Shopify Payments account. 

For the information on this form to be changed, you will need to get in touch with our live Support team. They'll get you connected with our tax team who can walk you through the next steps. We're available 24/7, and when it comes to reaching out to our live Support line, I'll provide some steps here to make it easier.

1. Head over to this link: Contact Shopify Support · Shopify Help Center
2. Log in (recommended) or Continue without logging in
3. Select the support topic that best suits your inquiry (such as Account or Store settings)
4. Scroll down to where it says Get support and select one of the available support options

For step 2, you will be able to log into your account even if the store is no longer active. If you don't remember your login information, you can select "Continue without logging in" and once you're connected to a Support Advisor, they will provide you instructions for recovering your account. 

Please let me know if you have any more questions about this. 

[Doppelganger]

I know this is an old thread but the same has happened to me with my 1099-k for 2023.  My business EIN was not used when a rep from Shopify was guiding me through setting up Shopify payments last October.  I have had no luck with using online support.  Just a lot of patronizing virtual hugs... and oh I feel your pain blah blah blah!   How do I speak with Shopify on the phone.  I would have never selected Shopify as my POS answer when QBooks POS discontinued had I known there is zero customer service that comes with my plan.  This is an urgent situation as I deal with the IRS and Shopify shows no urgency to correct a catastrophic mistake.  How do you get a 1099-K corrected to an EIN vs. a personal SS numb?  Someone please HELP!

[Imogen]

Hi there, @Doppelganger. Thanks for taking the time to follow up on this older thread regarding 1099K forms! If you've noticed an issue with your 1099K form and the information associated with it, we'll need you to connect with our Authenticated Support Team so we can assist you with getting this information corrected.

You can use the link I provided above to access our Help Portal. From there, you will want to start a chat with our AI Assistant, and let them know that you need help with correcting some information related to your 1099-K form. It will then provide you with a prompt that you can use to get connected with an Authenticated Advisor who will be able to action the next steps needed to correct this information.

For future reference, we do have some tailored contact methods for Shopify POS users available within the POS App! If you login to the POS App, go to 'More > Support > Contact Support', you will be presented with some contact methods that you can use to reach us. On occasion, a phone number will be present there that you can use to connect with our Authenticated Retail Team - which will be helpful to you with any future POS questions, and could be helpful to you in addressing this 1099-K form issue!

[Doppelganger]

I've initiated online chats with the Shopify Support through my admin every day for multiple days.  Every chat I've initiated I'm told by chat support that my concern has been escalated to the tax team and my only option is to wait for an email.  If you work for shopify then look at my chat history.  I've been told that Shopify does not have customer service and that I have no other option than to just wait for an email to come to me but there is no guarantee on when that might be.  The information you've responded with isn't the case.  Calling the phone number for support that's listed within my pos I'm told that's for hardware and software issues etc. That my 1099-k issue is not something they can help me with and that I have to go through the online support chat.  

I've found steps to report the issue to the IRS including reporting Shopify for their failure to correct mistakes on a 1099-K with proof that I've requested the correction multiple times.  I need it corrected going forward and it seems like a simple fix.  It's confusing really that Shopify wouldn't want to help their paying customers/clients and wouldn't want to, or be interested in reporting correct information to the IRS.  

[Sophia]

Thank you for confirming that you already have a support ticket that has been escalated to the appropriate team. To clarify, the team handling tax inquiries only communicates via email. They are handling a high volume of tickets and are working hard to reply to each of them as quickly as possible. I understand that you've been waiting longer than anticipated for a reply. Please know that our general support team available here and via the Help Center are only able to confirm that your ticket is with the correct team—only the specialized team handling your request will be able to resolve it, and they will respond to you via email as soon as they have reviewed the request.