How can I correct an incorrect address on my 1099?

moxiesorbet
New Member
5 0 0

Hello, 

I received my 1099 and it does not have my current address on it. 

I reached out to Support but they have not followed up with an answer - the request was 13 days ago. 

Is there any way I can correct this myself? 

 

 

Replies 9 (9)

Olivia
Shopify Staff
1711 146 308

Hi, @moxiesorbet!

 

Welcome to Shopify Community.

 

Thank you for posting your question and sharing it with our network. While there is no way for you to change the address on your business tax forms yourself, you have already taken the right steps in contacting our Support team directly. 

 

I understand you're concerned due to the wait time you are experiencing, so I want to assure you this can be expected with tax deadlines around the corner.

 

To check where your ticket is in the queue as well as request status updates, connect with us directly again. Make sure to have your ticket number ready for faster assistance.

 

Warm regards,

Olivia | Social Care @ Shopify 
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moxiesorbet
New Member
5 0 0

Hi Olivia, 

 

Thank you for the response.

I initiated contact with support on 2/8/22. I got a response with my ticket number. I subsequently reached out on 2/10, 2/13, and 2/21. I never received a response. 

How can I get a status update as to where my ticket is in the queue?  

Olivia
Shopify Staff
1711 146 308

Thanks for your reply, @moxiesorbet.

 

It sounds like you might be sending email requests? I highly recommend opening a live chat at the link I shared instead for status updates on your ticket.

 

Sometimes, sending multiple emails can have the opposite effect as your request will move further down the queue and there are multiple requests to review before a response is sent. 

 

Warm regards,

Olivia | Social Care @ Shopify 
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moxiesorbet
New Member
5 0 0

I have been on live chat for 45 minutes and I still cannot receive an update. 

Obviously, I will need to file my 1099 with an incorrect address.

Nothing but a waste of time. 

Olivia
Shopify Staff
1711 146 308

Thanks for your response, @moxiesorbet.

 

I'm not sure I understand, were you able to get in touch with a live agent? Without sharing any personal details about your store, can you tell me if they were able to look into your original ticket number?

 

Warm regards,

Olivia | Social Care @ Shopify 
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moxiesorbet
New Member
5 0 0

Olivia, 

 

Yes, I chatted with a live agent. 

No, he was not able to tell me anything. After 45 minutes, I ended the chat. 

Then I received an email stating "that your request is already in queue and that they will respond to you on the same ticket"

Olivia
Shopify Staff
1711 146 308

Thank you for that context, @moxiesorbet.

 

As it has been some time since we last touched base please let me know if you received any updates via email.

 

Warm regards,

Olivia | Social Care @ Shopify 
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BiancaJMS
Tourist
11 0 0

Im currently dealing with the same issue. Please can you let me know if they ever responded? its been 13 days for me too 

Victor
Shopify Staff
2503 227 530

Hi @BiancaJMS,

 

If you have not heard back after two weeks, I'd recommend contacting our support team directly about this and asking for an update. They can authenticate you on the store and provide you with an update.

Victor | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog