How can I correct an incorrect address on my 1099?

[moxiesorbet]

Hello, 

I received my 1099 and it does not have my current address on it. 

I reached out to Support but they have not followed up with an answer - the request was 13 days ago. 

Is there any way I can correct this myself? 

[Olivia]

Hi, @moxiesorbet!

Welcome to Shopify Community.

Thank you for posting your question and sharing it with our network. While there is no way for you to change the address on your business tax forms yourself, you have already taken the right steps in contacting our Support team directly. 

I understand you're concerned due to the wait time you are experiencing, so I want to assure you this can be expected with tax deadlines around the corner.

To check where your ticket is in the queue as well as request status updates, connect with us directly again. Make sure to have your ticket number ready for faster assistance.

Warm regards,

[moxiesorbet]

Hi Olivia, 

Thank you for the response.

I initiated contact with support on 2/8/22. I got a response with my ticket number. I subsequently reached out on 2/10, 2/13, and 2/21. I never received a response. 

How can I get a status update as to where my ticket is in the queue?  

[Olivia]

Thanks for your reply, @moxiesorbet.

It sounds like you might be sending email requests? I highly recommend opening a live chat at the link I shared instead for status updates on your ticket.

Sometimes, sending multiple emails can have the opposite effect as your request will move further down the queue and there are multiple requests to review before a response is sent. 

Warm regards,

[moxiesorbet]

I have been on live chat for 45 minutes and I still cannot receive an update. 

Obviously, I will need to file my 1099 with an incorrect address.

Nothing but a waste of time. 

[Olivia]

Thanks for your response, @moxiesorbet.

I'm not sure I understand, were you able to get in touch with a live agent? Without sharing any personal details about your store, can you tell me if they were able to look into your original ticket number?

Warm regards,

[moxiesorbet]

Olivia, 

Yes, I chatted with a live agent. 

No, he was not able to tell me anything. After 45 minutes, I ended the chat. 

Then I received an email stating "that your request is already in queue and that they will respond to you on the same ticket"

[Olivia]

Thank you for that context, @moxiesorbet.

As it has been some time since we last touched base please let me know if you received any updates via email.

Warm regards,

[BiancaJMS]

Im currently dealing with the same issue. Please can you let me know if they ever responded? its been 13 days for me too 

[Victor]

Hi @BiancaJMS,

If you have not heard back after two weeks, I'd recommend contacting our support team directly about this and asking for an update. They can authenticate you on the store and provide you with an update.