How can I get a refund after cancelling my subscription?

FoxeLabell22
Visitor
2 0 0

Hi there please can I have a refund for my shopify account I started it with the 14 day free trial and decided it is not for me. Please can you refund me immediately. Many thanks joanna 

Replies 3 (3)

Don
Shopify Staff
2780 199 391

Hi there @FoxeLabell22!

 

If you have not added a billing method or selected a paid plan you can just let your trial time out and you will not be billed for using Shopify.

 

If you have already been billed and closed your store down yourself shortly after, we can check to see if it would be possible to refund your most recent subscription invoice.

 

Just reach out by following the steps outlined here on our Help Centre to get account-specific support.

 

There we'll be able to access and discuss your account with you securely and review if a refund is possible in this case.

 

All the best!

Don | Social Care @ Shopify 
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FoxeLabell22
Visitor
2 0 0
Hi there sorry but can someone just refund my account immediately as the steps shown are horrendous and non existent. I’d really appreciate it as it was misleading for a free trial to cost over £10.

Many thanks joanna griffiths
Don
Shopify Staff
2780 199 391

Hi again, @FoxeLabell22!

 

Sorry to hear you've not been able to reach out for support via the Help Centre yet.

 

If you follow the prompts on the screen there you'll be able to scroll down to see the option to continue to get support.

 

That's the only place we'll be able to access and discuss your account with you securely, so in order to review a refund request for you, you would need to get in touch that way.

 

I look forward to getting this checked out and resolved for you!

Don | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog