How can I get a refund for a wrongly renewed yearly subscription?

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I recently bought the yearly subscription but I renewed it for the wrong store. Classes are about to start and I don't have the time to run a store and I need the money for next quarters classes. How do I get a refund?

Reply 1 (1)

Shopify Staff
1144 122 148

Hi there, @Ashgod!


Thank you for your post, I'm happy to share some information on refunds. 


While we don't typically offer refunds as per our Terms of Service, if you get in touch with us within 30 days of the charge we are typically able to process a refund for the yearly subscription fee. 


I'm not able to provide account-specific support in the Community, so in order to request a refund, you will need to get in touch with our live Support team. You can do that via the Help Center and we're available by live chat, callback, or email. 


Please let me know if you have any other questions! 

Greta | Shopify 
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