How can I get an amended 1099-K from a sold online store?

[Panona12]

This is a pretty aggravating situation.

I desperately need a copy of my 1099-K from Shopify for tax year 2021. 

Long story short, I sold my store in 2021 to someone and my 1099-K is clearly incorrect.

I tried emailing [email protected] but apparently that email address is no longer receiving messages.

I can only open a support ticket, however I sold the store so I can’t login.

I tried contacting the new owners but they are not getting back to me. 

and yes this is because the IRS contacted me.

so Shopify, I need a copy of my 1099-K and it needs to be amended correctly to give to the IRS.

[Shay]

Hi @Panona12 

Thank you for reaching out about this! The fastest way to access our support is to create a new merchant account using a free trial (no obligation). This will also allow us to have a history of communications about this, so we don't lose track of anything.

Once you have connected with our support team through our Help Center they can escalate this to our tax team for further support.