How can I get the updated Shopify Payments US form?

[Geri_Egan]

How can I obtain this form? Shopify Payments US Update Form

[Emily]

Hi, @Geri_Egan.

Thank you for reaching out! 

Is our team asking for more information from you regarding your Shopify Payments? What do you need this form for? I would be happy to help once I know what information is needed!

Please let me know if you have any further questions! I would love to learn more about your business. What type of products do you sell? 
 
Talk soon, 

[GaryVestal]

As a merchant on shopify its requesting me to update my tax information and I don't know where to get the Shopify Payment Update Form same problem as the comment from above. 

[Emily]

Hi, @GaryVestal.

Thank you for reaching out! 

You will need to contact our Support Team to update your tax information. 

Please let me know if you have any further questions! I would love to learn more about your business. What type of products do you sell? 
 
Talk soon, 

[Passion91]

the support team says they don't have access

WHY DO WE NOT HAVE THE ACCESS!!!!

[Passion91]

we need the forms to update payments and tax info. I have been attempting to update my EIN now since january and all i keep getting is team member putting in tickets, why do WE NOT HAVE ACCES TO OUR OWN TAX AND PAYMENT FORMS?? im so over "putting in tickets" 

[agosser]

I'm in the exact same boat — Shopify payments paused without any hope of having them restored because no one in shopify support can do anything other than "escalate" — promising a hope of receiving an email in 3-5 business days...which doesn't materialize. What a terrible support structure. I'm now stuck on needing a "Shopify Financial Services US Update Form" (was also supposed to arrive via email & did not), which Support can't simply send me. ...why? Who knows? Shopify is doing a GREAT job at selling Squarespace.