How can I permanently delete my ecommerce account?

[chisposillas]

Hi, I would like to know how to delete definitely my account.  I can't delete by myself the shopify account. My store is chisposillas.myshopify.com. Thanks a lot. 

[Don]

Hi there @chisposillas!

Is there anything we can help out with in terms of your business or was there anything specific you had difficulty with?

If you don't wish to continue using your Shopify store, you can learn how to close it down yourself here on our help site.

Once you have fully closed your store, you will no longer be billed for the use of Shopify.

All the best!

[chisposillas]

Hi,
I have read your tutorial but it is not possible to close the account.
Need for your help!!
Thank you!
chisposilla.myshopify.com

[Don]

Hi again, @chisposillas!

Can you let me know what happens exactly when you try to close your store down yourself as per those instructions?

What seems to be preventing you from cancelling the account, and would you be able to share any messages or notifications you see when doing so?

As we're not able to close down accounts on our merchants' behalf, if you're not able to close down your account at all yourself you'd just need to reach out for account support via our Help Centre here. 

There we'll be able to verify your identity and discuss your options for closing your account depending on the circumstances. 

Let me know as much as you can about the situation here too, so we can determine how best to support you with this!

[chisposillas]

Hi,
when I try to do the following:

1. From your Shopify admin, go to Settings > Plan.
2. Click Cancel subscription or Pause or deactivate store.

in my plan, does not appear the button "cancel subscription". I closed my store, I don´t going to use anymore. Could you please help me to cancel the subscription?
Regards

[Don]

Hi again @chisposillas!

Thanks for getting back to me here once again and for that info you shared.

I'd advise you to reach out via our Help Centre now, so we can take a look at your admin and account with your securely.

There we'll be able to see more info and discuss your options for getting this resolved with you!