How can I rectify a billing error on my second store?

Muhammad93 · ‎03-13-2023

Hi, I have 2 store, I wanted to renew the plan of one of my store but by mistake I renewed the other store! So, can I receive back my money to renew the other account?

Ivy · ‎03-13-2023

Hello, @Muhammad93.

In order to look into this, we will have to access your account(s) to see what we can do for you. In order for support to have secure access to your account(s), you will have to reach out to our live support team.

Our live support can be reached via our support portal here. Simply select the relevant topics until the live support options appear, you will then be connected to a live support agent. I trust this helps, thank you!

Ivy | Social Care @ Shopify

Out Of Office

-Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog

How can I rectify a billing error on my second store?

How can I rectify a billing error on my second store?

Community Blog Articles