How can I set up EU VAT based on customer location in my store?

[jonas2323]

Hello everyone,

I read all the support documents, but I feel like I still cannot figure how to set the store in this particular fashion.

We are business based in EU.

1. I want to set prices in my store without the EU VAT

2. When customer comes to our store, it is prompted to confirm their country.

3. They will see the prices with VAT included, based on their specific location (different EU countries have different VAT, we use OSS).

4: Ideally, if they are logged in and marked as "tax exempt", they will see the prices without VAT.

Is this possible?
Thank you.

[jonas2323]

Any help?

[Victor]

Hi @jonas2323,

Thank you for reaching out. Can you tell me why you want your product prices to exclude VAT by default? Is this because you sell outside of the EU and want non-EU customers to view these tax-exclusive prices, or is it that you want EU customers to only view your product prices with the appropriate amount of VAT added?

Either way, I would recommend looking into enabling dynamic tax-inclusive pricing. This feature allows your product prices to automatically updated to reflect the rate of tax based on the customer's location. If you choose to exclude taxes from your product prices and turn on the option to include or exclude taxes based on the customer's location, then prices will show as tax-exclusive for your home region but inclusive for other regions of the EU. If you enable product prices to include taxes then prices will include VAT for all EU regions, including your own, but should adjust for the customer's location.

I hope this helps but please let me know if you have questions.

[jonas2323]

Thank you for your reply. I don't want to exclude taxes by default — I just want to be sure everyone is shown the right price — including the non EU customers, who shall see the price without VAT. 

At the moment we use a form of dynamic tax-inclusive pricing, but it only adds the VAT during checkout when customers enter their billing and shipping info. I need to be able to show them the correct  price before checkout — hence my question regarding the custom popup with specifying country of the buyer.

[Victor]

Hi @jonas2323,

Right, I see. The understanding I have from reading our documentation is that if you enable both the option to include sales taxes in product prices and the option to include or exclude taxes based on the customer's location, the prices will include VAT and should adjust based on which country the customer is based in. You could test this by sharing your site with someone in another country to see if the prices change accordingly, or yourself if you're using a VPN.

If you're still having issues getting things working the way you want, I'd recommend contacting our support team directly. They can authenticate you on your account and look into getting this working for you, and if necessary, this can be escalated to our taxes team for review who will be able to confirm if what you're looking to do here is possible.