I am selling items out of a physical location (no shipping). when I write an order and the person does not live in my state, Shopify inserts $0 for tax but I must still collect my state's 6%. I have clicked "No shipping" on the product description. I have clicked "Tax this item" on the product. I still cannot get the tax to calculate unless the customer's address is within my state.
Hi, DC Design House.
This is Martha from the Shopify Team.
It sounds like what you might be after is a tax override for a collection or shipping region. Click here for some more information about how to do that.
This would allow you to set a tax percentage for all of the United States, as an example. I'd advise that you contact a local authority about what you should be setting up for taxes based on what you are selling! That way you can be accurate in advance 🙂
It is still unclear to me, even with the documentation. We have a local pickup service, but is someone's billing address is out of town, is changes the tax rate - we want to aply the local tax rate to EVERY order, regardless of billing address and the tax exemption isn't providing a global setting that seems to fit this.
I guess we can set a federal rate, then break out the taxes on our side, but when we move to shipping items long term - we will have to set up a different method of differentiation for people that order for local pickup using an out-of-town billing address. We really want the taxes to be pulled from a different source - like shipping address - if not shipping, then default to the local tax rate.
Change the "ship to" address for your customer to your store address. Pain - but it works.