Financing, tax rates, and accounting
Hi,
Up until now, if we send out an order and when it's received by the customer it turns out to be faulty, we don't trouble the customer to actually return it to us and just refunding the order.
Since it rarely happens we didn't notice the accounts going out of balance due to the below:
We use TradeGecko as the inventory management system. Returns are recorded in TG, and if it's an actual return it will create a return on their system which in turn create a credit note on the accounting platform (Xero). But, because there's not really a return, we only created a refund and then a credit note isn't created.
We can manually create a return as if it was indeed returned and then manually adjust the stock but surely that isn't a sustainable scalable solution?
What do you do?
Are you ready to take your business to the next level? Look no further than the latest ...
By SarahF_Shopify Apr 15, 2024We’re keeping the ball rolling to make sure you’re always ahead of the game. So buckle ...
By JasonH Apr 8, 2024Portrait of Stephen positioned next to an image of planet Earth, with the Stephen's World ...
By JasonH Mar 18, 2024