How to automate tax collection for B2B customers in EU countries?

[Aja3]

 We have a B2B business and have to uncheck the "collect tax"-Checkbox for EVERY CUSTOMER manually. Customers register and order afterwards immediately (or mostly they don't because the price in the shopping cart is so high). So we don't have the time and possibility to uncheck. That means we have to correct it after order and payment (what creates more effort) because we have to pay the money back. And we also loose customers because they see the taxes in the shopping cart and cancel the shopping cart. Please tell us the time horizon when you fix that issue.

[Rostislav]

HI,

If you do not sell B2C  (I presume) when why do you have taxation enabled at all? Just disable taxes and use exclusive pricing so you will have no taxes in the chcekout.

Or I am missing something? 

[Aja3]

Hello, 

Thank you for replying. Yes, we sell only B2B. But we have to put taxes to our clients in Austria but not in other countries. That is why we need to include tax ONLY for invoices in Austria but not in other countries. How can I do that?

[Rostislav]

HI , 

Sorry for neglecting this thread. So you are inside EU - that was not clear from your original message.  Then it is simple. Make pricing in your catalog price exclusive,  enable  OSS in the tax settings and set 0 overrides for all products for all 26 EU countries apart from Austria  

[Sufio]

Hi @Aja3,

Sufio's invoicing app can provide merchants with a EU VAT exemption tool. This tool would allow your customers to enter their VAT number, whereby we will validate it and mark that customer as tax exempt. This tool takes away the manual workflow of marking customers as tax exempt and making sure that they can see taxes have been removed before they finish checkout.

Our tool also takes your customer's location into consideration, meaning that if your B2B customer enters an Austrian VAT number, taxes will not be removed as expected.

If you would like to learn more about this feature, check out our VAT exemption guide or get in touch with our Support team 🙂 

[Rostislav]

Sufio is a good solution , especially when you are not on Shopify plus. Quite a lot of our customers use Sufio for B2B sales . Essentially it will allow you to validate VAT number which is an important part of the story