How to be notified when a new bill is paid or ready?

Solved
luigi-ib
Tourist
9 0 3

Hi Shopify community,

 

I would ask you how to receive a notification via email (or also in other ways) when a billing cycle is completed and a new bill is ready to be paid or has been paid.

Accepted Solution (1)

Accepted Solutions
Trevor
Community Moderator
3067 400 627

This is an accepted solution.

@luigi-ib 

Shopify will invoice you every 30 days. Fees will appear on an invoice, which will be sent to the Store Owner via the email provided. As well, an invoice will appear in Settings/Billing. You can also view pending/upcoming charges in the Settings/Billing area as well. If you're not receiving these emails, then I would check to ensure the email in Settings/General is correct. If it is, and the email is working, then these emails may be landing in your spam/junk folder. 

If not, then I would recommend contacting Shopify Support to see if these emails are being sent to the email we have on file. You can contact support by logging into your store through the help center, searching your question/issue, then selecting "continue" at the bottom of the page that displays the search results. 


Trevor | Community Moderator @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

Replies 5 (5)
Trevor
Community Moderator
3067 400 627

This is an accepted solution.

@luigi-ib 

Shopify will invoice you every 30 days. Fees will appear on an invoice, which will be sent to the Store Owner via the email provided. As well, an invoice will appear in Settings/Billing. You can also view pending/upcoming charges in the Settings/Billing area as well. If you're not receiving these emails, then I would check to ensure the email in Settings/General is correct. If it is, and the email is working, then these emails may be landing in your spam/junk folder. 

If not, then I would recommend contacting Shopify Support to see if these emails are being sent to the email we have on file. You can contact support by logging into your store through the help center, searching your question/issue, then selecting "continue" at the bottom of the page that displays the search results. 


Trevor | Community Moderator @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

luigi-ib
Tourist
9 0 3

Thank you for the response @Trevor.

 

Can the invoice be sent via email also to another staff member of store in addition to the Store Owner?

Jabrayl
New Member
1 0 0

Hey Trevor, after reading your solutions it seems your the best person to reach out to in order to get the best costumer service. I recently tried to remove my card off the website so I do not get charged then I realized you can only replace a card and not remove it fully. So I put a card I don’t often used and when I transferred money to it in order to send someone some cash it took the money instantly. I’m aware that I have to close the store in order to try and get refunded correct? I only use it to practice building websites so far and I’m not ready to actually launch it. If you could help that would be very appreciated, thank you!

Trevor
Community Moderator
3067 400 627

@luigi-ib 

 

For security reasons, the invoice can only be sent to the account owner. 

 

@Jabrayl 

 

Our terms of service state that we do not provide refunds, however; If the store is fully closed within a reasonable timeframe of the invoice generating, then you can contact Shopify Support to request a refund. Refunds will only be applicable to the Shopify subscription. Any charges related to apps will need to be approved by the app developer. Charges related to transaction fees or shipping labels are non-refundable. 

 

You can contact support by logging into your store through the help center, searching your question/issue, then selecting "continue" at the bottom of the page that displays the search results. 


Trevor | Community Moderator @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

luigi-ib
Tourist
9 0 3

@Trevor Thank you for the help!