How to remove debit card details from my account?

[Mays1]

Hi 

I can't reach any customer support. I want to delete my debit card and all my details from shopify please.

[Imogen · Accepted solution]

Hi there, @Mays1. Thanks for taking the time to reach out to the Shopify Community Forums regarding your debit card question here. My name is Imogen. It's good to meet you!

If you're looking to delete this information in relation to Shopify charges you are receiving, it would be best to reach out to our Authenticated Support Team so they can assist you with identifying what account your payment method is connected to so they can assist you with closing the store. If you use the link I provided, you just need to tell the AI Assistant that you need help removing billing information and it will provide you prompts to get you connected with our Team. You will also need to speak to the team regarding expediting the process of closing and deleting any store information related to you.

If you're looking to remove data for privacy reasons, you can request a data deletion via this page here.