I can’t receive the mobile verification code.

1 0 0

My account can’t receive the mobile verification code when I am login. I want to unbind my mobile number and it still requires a mobile verification code, but I can’t receive it.
What’s wrong with it?
What should I do?

Reply 1 (1)

Shopify Staff (Retired)
1122 79 173

Hi there, @SharySmith


Welcome to the Community! Definitely a great place to gather some input regarding anything about the platform!


With regards to your inquiry, given that this is a log in issue, we refer you to reach out to our live support team for support. Once they verify your credentials, they can provide next steps in order to resolve this matter for us. 


Let us know if you need further assistance regarding the information provided above. 

To learn more visit the Shopify Help Center or the Community Blog.