I haven't been paid yet

New Member
2 0 0

I haven't been paid yet. I got my first order and the customer received the product(13 days later). They used pay-pal. I have my payment connected. They revived it yesterday(36 hours ago). But i have checked my payout and i have no payout or transaction. I checked my pay-pal and bank account but still i have not been paid. Please help

Replies 2 (2)
Shopify Partner
188 36 124



Hope you're doing well and safe!


I came across a few FAQs on PayPal's official website and there can be numerous reasons why you have not yet received your money.


This is the screenshot for the same and I'm even providing you with the link. 

Link - https://www.paypal.com/us/smarthelp/article/i-can't-find-the-money-i-received.-where-is-it-faq3586


I sincerely hope that this was of help to you. 

Screen Shot 2020-04-13 at 2.32.41 PM.png

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New Member
2 0 0

thank you! but i figured out in the morning that you need to verify your pay-pal because i recently created by pay-pal and didn't have the number or email verified. But after i did so i got the money from the customer as pending. luckily i figured it out in 21 days because it said if he isn't done after 21 days the customer gets refunded.