I need to cancel the annual plan i just created because shopify cannot assist me

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I started a shopify trial and had data in the system from a previous import. I contacted shopify about deleting everything and they cannot do it. I cannot work with the orders and customer data in the store. they were not orders placed in shopify they were placed in a previous system.

Reply 1 (1)

Shopify Staff
1092 97 208

Hi, @tommcmur 

You can follow these steps here to cancel your account. 

With that said though, once your import has been completed, you can delete orders and customers. 

Let me know if this works as a solution for you!



Elle | Social Care @ Shopify 
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