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I turned off charging tax on shipping but Shopify is still including it

New Member
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But when customers are checking out, they are being charged tax on the subtotal and freight costs. Anyone else having this issue and successfully resolved it?

Reply 1 (1)
Shopify Staff
Shopify Staff
1466 140 333

Hi @lyavor,

Thank you for getting in touch with your question. Can you tell me more about these "freight costs" you've referenced, please? Are these shipping rates you've added in a shipping profile in Settings > Shipping and delivery, or are these additional costs you require customers to pay alongside shipping charges? If possible, could you potentially share here a screenshot that shows the part of an order that includes a tax charged on the shipping/ freight fees? 

Kind regards,

Victor | Shopify Social Care

Victor | Social Care @ Shopify 
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