I want my money back. I even not using shopify at all

Breeze21
Visitor
1 0 0

Hello. I just created this account in here and even im not using it today i got that it automatically took money from my bank account. I want it back to me because i’m not using shopify at all since i created this. What can i do?help me please 

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Reply 1 (1)

Ollie
Shopify Staff
2401 454 404

Hey @Breeze21.

 

Thanks for reaching out. 

 

If you have received a charge from the Shopify platform and did not intend to use the store that was created - we will need to verify you as the store owner to take a further look. Since we are unable to authenticate you over the Community forums due to the sensitive information that needs to be shared, I am unable to view the specifics. 

 

In this case, it would be best to get in touch with our live support by navigating to the Help Center. Once you arrive at the Help Center, you will need to make the virtual assistant aware that you would like to Speak with support and you will be connected accordingly. 

 

Let us know if you have any questions.  

 

Ollie | Social Care @ Shopify 
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