I WISH TO CANCEL MY STORE BUT THE CODE NEVER GETS SENT TO MY EMAIL.

NATURES-PANACEA
Visitor
1 0 0

WE HAVE NOT USED OUR ACCOUNT FOR OVER A YEAR BUT ARE NOT ABLE TO CANCEL AS THE CODE TO LOGIN DOES NOT GET SENT TO THE MAIN ACCOUNT HOLDER. PLEASE ADVISE HOW TO DO THIS.

 

Reply 1 (1)
Blair
Shopify Staff
Shopify Staff
1511 214 185

Hi @NATURES-PANACEA,

 

Thank you for reaching out to the Community. I'd be happy to provide some assistance with accessing your shop, to ensure this gets resolved. 

 

When it comes to account specific inquiries like this one, you will want the Account Owner to connect with us directly. This will allow for our advisor team to get you authenticated as we don't have access to any account specific information through the Community. They will be able to share more guidance on how you can ensure the shop is successfully deactivated as quickly as possible. 

 

To connect with us, you can follow this link

 

Please let me know if you have any other questions or concerns. 

Blair | Shopify 
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