Thank you for reaching out to the Community. I'd be happy to provide some assistance with accessing your shop, to ensure this gets resolved.
When it comes to account specific inquiries like this one, you will want the Account Owner to connect with us directly. This will allow for our advisor team to get you authenticated as we don't have access to any account specific information through the Community. They will be able to share more guidance on how you can ensure the shop is successfully deactivated as quickly as possible.