I would like to refund a payment from an old store I no longer use

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I created a store on the $1 per month plan, but I never started operations on it because I created a second store. The link to the first store is meutubenow.myshopify.com. The second store is the one I actually use and will continue using indefinitely. Due to an oversight, I forgot to deactivate the first account, and I was charged $19. I would like a refund for this amount since the first store was never used, if its possible. Thanks 🙂

Reply 1 (1)

Shopify Partner
264 20 32

Hello @BrunoCarneiro 


  1. Go to the Shopify Help Center and log in to your account.
  2. Click on the "Contact Us" button.
  3. Select the "Refunds" option from the drop-down menu.
  4. Enter your store name and the reason for your refund.
  5. Click on the "Submit" button.

A Shopify representative will review your request and will contact you if they need any additional information. If your request is approved, you will receive a refund within 10 business days.

Helping voluntarily. Please like and accept the solution if it helps. Thanks!
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