Incorrect 1099-K - No update & Now facing penalities + costs

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I noticed my 1099-K was addressed to me (personal name, social security number + outdated address) and contacted shopify in the first week of march asking if I could amend it to reflect my correct tax information (Business name, EIN & current address - all information that shopify has already).

I've yet to hear from the tax team & have already incurred penalities & additional filing fees due to the error & delay.


I wanted to ask what the average waiting time is for hearing back from the tax team & if theres a way I could update the information  on my end? I havent been contacted to provide any information or received any sort of correspondence so I'm currently at a loss on what to do. 

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