I have a customer in NY state
they have placed a number of orders in the past few years. The most recent order sales tax was calculated incorrectly.
the order was calculated with Westchester County Tax (0.375%)
Westchester tax is 4.375%
every other sale has the correct tax rate
There could be several reasons why an incorrect sales tax is being calculated on an order, I'll detail some of the potential reasons below:
If none of the above is relevant to your situation, I encourage you to contact our live support team so that we can investigate this situation in more detail from our end.
To get in touch with our team, you'll need to login to your store via our Help Center here. Once logged in, select a topic that best fits your query or situation. From there, you'll be taken to a page with a list of relevant support articles, and you can scroll to the bottom of that page to select your preferred contact method with our team. Our live support team will be able to assist you further from there.
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