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Invoice for Shopify Payment Charges?

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Ivar1
Tourist
10 1 9

Hi there,

 

I was wondering where I can see/download the invoice for the charges that Shopify Payments charges me. I am aware of the invoices we can get from the Billing section, but these invoices does not include the expense I have from using Shopify Payments. 

 

Example: I sell for €100,- on the store and I use Shopify payments. Shopify charges me a % fee for the transaction and send me (let's say for example) €95,-. 

 

A fee is deducted for each sale I do, and this sums up to quite a bit over a month. I need an invoice for these fees. They are not charged to my card, they are deducted from the payments you send me. 

 

By the way, I have seen the section where I can download the list of fees that I pay, but I am looking for an invoice for these fees? 

 

Hope this makes sense and hope you can help. 

 

Thanks,

Ivar

Replies 60 (60)
Aseller388
New Member
2 0 0

I am surprised that ( eCommAccountant ) would said that, an invoice (VAT or not), is a legal document, which should show the company name ie Shopify, the invoice number, company registration, what the charge is for, and the amount.

Printing a csv file means nothing, it does not mean Shopify will warrants this. I think many online companies are doing bad practice and not showing these sales properly. As those csv file can be manipulated. These fees are higher than the monthly fee, which Shopify provides. Even Facebook knows this and provide charges for the campaigns. 

Shopify needs to provide an invoice for these charge, where there is an unique invoice number. Our accountant, HMRC, etc needs these to support the charges. 

 

Erdem-Salva
New Member
3 0 0

In my account not seem the same. Check below please!

Ekran Resmi 2021-01-20 12.58.52.png

seller112
New Member
1 0 1

Hey, 

I was looking for this same thing. Do you see all invoices for one full month in once? 

amanda-balega
Tourist
3 0 1

I am looking for the transaction fee invoices too but I can't see Payouts - Documents

Can anyone help please?

HarjitSingh
New Member
1 0 0

Settings -> Payments -> view payouts -> on this page you will click actions -> documents, here you can download PDF....... 

These are the invoices everyone is looking for right? 

 

But now the following. The fee amount on payout screen and on the invoice doesn't match and i have no idea why...... Is this a bug? 

Steve_Optix
Excursionist
31 0 18

Hi

We also desparately need this feature, however it appears as if something has changed within Shopify as in our payouts page there are no sign of any documents to download?

Is the above solution still working for you Ivar?

I'm wondering why it's not visble on our payouts page?

Thanks

Steve_Optix
Excursionist
31 0 18

As you can see below on my screen there is no where at all to view or download a document related to payouts?

Really need something working here 😞

 

screen.jpg

amanda-balega
Tourist
3 0 1

Same for us - no action available to download documents/invoices.

 

Steve_Optix
Excursionist
31 0 18

It's so frustrating, it's basic accounting requirements and Shopify doesn't assist in any way to give us compliant, usuable accounting documents.

ncauwenberghs
New Member
1 0 1

This seems like a basic accounting necessity and I am therefore really surprised that it is not readily available.

I just had a lengthy chat with support asking them about this and also linking to this thread. They concluded that they will look a little bit more in detail into this. I really hope they do and will keep you posted.

amanda-balega
Tourist
3 0 1

Thanks very much

TESS_OXFORD
Tourist
4 0 3

Hello everyone, 

Has there been any update on this from Shopify? 

I am finding it really odd that Shopify are not providing a VAT invoice for the transaction fees. Looks like an ongoing issue - does anyone know how accountants deal with that on the VAT returns?

I know that in principle the VAT on these fees (0%) will be subject to the reverse charge mechanism on the VAT return, however HMRC requires to have a record of the invoice for the fees as part of the return. What people are doing on the VAT returns: do they omit these completely from the return or include it as a reverse charge and risking not having the required records. 

Bottom line is that it doesn't make any difference on how much much we pay to HMRC, its more to make sure we are compliant with HMRC rules. 


@ncauwenberghs wrote:

This seems like a basic accounting necessity and I am therefore really surprised that it is not readily available.

I just had a lengthy chat with support asking them about this and also linking to this thread. They concluded that they will look a little bit more in detail into this. I really hope they do and will keep you posted.



 

 

 

Giedre
Excursionist
11 0 5

Has anyone found a solution to this? 

We also need an invoice with our legal and VAT information on it, in order to be able to present our accounts, and it seems to be an issue for all companies. 

Giedre
Excursionist
11 0 5

UPDATE:

It is possible to download the invoices in the documents section, as some have mentioned above, but only if the owner of the store enters the Payout section > Actions > Documents. As a store manager, but not the owner of the Shopify account, I was not able to see that option.

However, the fees on the invoice do not coincide with the fees that can be downloaded in the payout section. I'm going to open a conversation with Shopify help on this, as this is ridiculous.. 

Steve_Optix
Excursionist
31 0 18

Hi  ,

I'm not sure where you're seeing this. I'm the store owner and I've gone to Settings > Payments > View Payouts but all I can see is a page of the daily fees and the options to export payouts. There's no mention of Actions or Documents?

 

Like yourself we are desperate for Shopify to sort these invocies so we can account properly.

Giedre
Excursionist
11 0 5

This sounds really random.. it seems that some of us can see it and some don't. I can't see it myself, but my show owner was able to see it where I marked it in the Payouts section in the screenshot below. When he clicked on "Actions" it opened up a dropdown menu that had two options: Export or Documents. 

actions.JPG

Steve_Optix
Excursionist
31 0 18

I'm the store owner though and have never seen a dropdown box for actiosn in this area?

It seems it may have been a brief flirtation with the option by Shopify?

Giedre
Excursionist
11 0 5

I'm going to ask the shop owner to do a screenshot, we were able to download it just 30 minutes ago from his account. However, the numbers are not the same we can see in the payouts section, so still not sure what to do with it.. Shopify help is now checking it out and promised to get back to us. 

Steve_Optix
Excursionist
31 0 18

Fantastic, thank you 🙂

 

Good luck with Shopify

Giedre
Excursionist
11 0 5

Here it is. Hope that helps!

Screenshot 2021-10-14 at 13.17.17.png