I was wondering where I can see/download the invoice for the charges that Shopify Payments charges me. I am aware of the invoices we can get from the Billing section, but these invoices does not include the expense I have from using Shopify Payments.
Example: I sell for €100,- on the store and I use Shopify payments. Shopify charges me a % fee for the transaction and send me (let's say for example) €95,-.
A fee is deducted for each sale I do, and this sums up to quite a bit over a month. I need an invoice for these fees. They are not charged to my card, they are deducted from the payments you send me.
By the way, I have seen the section where I can download the list of fees that I pay, but I am looking for an invoice for these fees?
Hope this makes sense and hope you can help.
Solved! Go to the solution
This not solved. HMRC will not accept a spreadsheet just showing the fees taken from each transaction, which is the spreadsheet you get when you download from the Payment screen.
Shopify supply a service by charging a fee to use Shopify Payments, it is for example 2.2% + 0.20p per order.
HMRC requires the following on an invoice for supplying a service.
Your invoice must include:
Shopify use Stripe to process Shopify Payments and we also use Stripe for other websites and we receive a monthly invoice from Stripe which show these charges.
Shopify are in the wrong in not producing an invoice for a service they provide and HMRC will catch up with them.
I believe you will find the VAT invoice as a pdf document here under "Documents" :-)
Settings > Payment Providers > View payouts > Documents (see below)
We are having the same issue. We were told that the Documents link doesn't exist as we are not being charged tax. Did you ever get a fix for this?
You need to go to admin/settings/billing/history; you will see the list of your payments and you'll be able to download it;
please see the screenshot. I hope this is what you're looking for.
Hi, as previously mentioned, this screen does not provide an invoice of fees taken for Stripe transaction charges.
I don't believe this issue is resolved... has anyone had any luck finding these invoices?
thank you so much