Invoice for Shopify Payment Charges?

Solved
Ivar1
Tourist
10 1 8

Hi there,

 

I was wondering where I can see/download the invoice for the charges that Shopify Payments charges me. I am aware of the invoices we can get from the Billing section, but these invoices does not include the expense I have from using Shopify Payments. 

 

Example: I sell for €100,- on the store and I use Shopify payments. Shopify charges me a % fee for the transaction and send me (let's say for example) €95,-. 

 

A fee is deducted for each sale I do, and this sums up to quite a bit over a month. I need an invoice for these fees. They are not charged to my card, they are deducted from the payments you send me. 

 

By the way, I have seen the section where I can download the list of fees that I pay, but I am looking for an invoice for these fees? 

 

Hope this makes sense and hope you can help. 

 

Thanks,

Ivar

Replies 44 (44)
DmcD
Tourist
3 0 0

Legend! I needed to know this too. Thank you!

eod_42
New Member
2 0 2

This not solved.  HMRC will not accept a spreadsheet just showing the fees taken from each transaction, which is the spreadsheet you get when you download from the Payment screen.

Shopify supply a service by charging a fee to use Shopify Payments, it is for example 2.2% + 0.20p per order.

HMRC requires the following on an invoice for supplying a service.

Your invoice must include:

  • a unique identification number
  • your company name, address and contact information
  • the company name and address of the customer you’re invoicing
  • a clear description of what you’re charging for
  • the date the goods or service were provided (supply date)
  • the date of the invoice
  • the amount(s) being charged
  • VAT amount if applicable
  • the total amount owed

Shopify use Stripe to process Shopify Payments and we also use Stripe for other websites and we receive a monthly invoice from Stripe which show these charges.

Shopify are in the wrong in not producing an invoice for a service they provide and HMRC will catch up with them.

eCommAccountant
Explorer
71 1 11
Import your orders into your accounting software, for example Quickbooks
online as a sales receipt, then you'll have the document you need. Deb
Ivar1
Tourist
10 1 8

I believe you will find the VAT invoice as a pdf document here under "Documents" :-)

 

Settings > Payment Providers > View payouts > Documents (see below)

 

Screenshot 2019-08-22 at 16.02.55.png

 

BriefsGuydotcom
Tourist
5 0 2

I don't have the Documents option - any ideas?

 

Screenshot 2019-12-03 at 11.35.25.png

Dakota_G
New Member
1 0 0

We are having the same issue. We were told that the Documents link doesn't exist as we are not being charged tax. Did you ever get a fix for this?

ionuts
New Member
2 0 1

Hello !

 

You need to go to admin/settings/billing/history; you will see the list of your payments and you'll be able to download it;

please see the screenshot. I hope this is what you're looking for.invoiceee.png

manjsohal
New Member
1 0 0

Hi, as previously mentioned, this screen does not provide an invoice of fees taken for Stripe transaction charges.

 

I don't believe this issue is resolved... has anyone had any luck finding these invoices?

Locomocean
Tourist
3 0 3

I have the same problem, why does shopify not provide this? 

thilonieke
New Member
2 0 0

thank you so much i searched for an hour now... and sent also a message to support... because its only document so i did not notice it...