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Invoice for Shopify Payment Charges?

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Ivar1
Tourist
10 1 9

Hi there,

 

I was wondering where I can see/download the invoice for the charges that Shopify Payments charges me. I am aware of the invoices we can get from the Billing section, but these invoices does not include the expense I have from using Shopify Payments. 

 

Example: I sell for €100,- on the store and I use Shopify payments. Shopify charges me a % fee for the transaction and send me (let's say for example) €95,-. 

 

A fee is deducted for each sale I do, and this sums up to quite a bit over a month. I need an invoice for these fees. They are not charged to my card, they are deducted from the payments you send me. 

 

By the way, I have seen the section where I can download the list of fees that I pay, but I am looking for an invoice for these fees? 

 

Hope this makes sense and hope you can help. 

 

Thanks,

Ivar

Accepted Solution (1)

Accepted Solutions
Ivar1
Tourist
10 1 9

This is an accepted solution.

Me again... I found it... these invoices can be found here under the "Documents" link in the Payout section

Screenshot 2019-05-07 at 15.21.00.png

View solution in original post

Replies 59 (59)
Warren_Alsop
Tourist
5 0 1

Hey Ivar,

 

The payments fees can be found in your Payment Providers section. To get there:

- click 'Settings'
- click 'Payment Providers'
- click 'View payouts'

You will be taken to a page which gives you a list of the payouts Shopify will be have sent to your bank account each day. You can then click on any particular date and it will give you a breakdown of the payments and fees. You can then export this data.

If you have an online accounting system - e.g. QuickBooks - it is possible to have this information automatically uploaded from Shopify and fed into your account system each day, thus saving you the time, manually recording these fees.


Ivar1
Tourist
10 1 9

Hi there,

 

Thank you, I know this.. I need an invoice for these fees? 

Warren_Alsop
Tourist
5 0 1

Shopify does not provide a separate invoice for these fees.

Ivar1
Tourist
10 1 9

So... they charge me money for a service and are not able to give me an invoice? 

Jason
Shopify Expert
10915 192 2190

If you're hoping to understand your bill a little better there is this page:

https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/charges

 

Is there something missing in that you're needing?

★ I jump on these forums in my free time to help and share some insights. Not looking to be hired, and not looking for work. http://freakdesign.com.au ★
Ivar1
Tourist
10 1 9

Here is my problem... my accountant need an VAT invoice for the service that "Shopify Payments" are providing. They charge me a fee for each transaction (this is fine), but I need an invoice for these fees... these fees are not included in the regular invoice that we get in the admin panel  (Settings > Billing)

 

So basically, from what I can see (please correct me if I am wrong) I am charged with a fee, and Shopify can not give me an invoice for these fees. That is a problem for me.. 

 

Hope to get some help.

Ivar

Ivar1
Tourist
10 1 9

This is an accepted solution.

Me again... I found it... these invoices can be found here under the "Documents" link in the Payout section

Screenshot 2019-05-07 at 15.21.00.png

Warren_Alsop
Tourist
5 0 1
Glad you found what you were looking for.
eCommAccountant
Explorer
73 1 12

You get these details by orders from the Shopify reports they provide.

DmcD
Tourist
3 0 0

Legend! I needed to know this too. Thank you!

eod_42
New Member
2 0 4

This not solved.  HMRC will not accept a spreadsheet just showing the fees taken from each transaction, which is the spreadsheet you get when you download from the Payment screen.

Shopify supply a service by charging a fee to use Shopify Payments, it is for example 2.2% + 0.20p per order.

HMRC requires the following on an invoice for supplying a service.

Your invoice must include:

  • a unique identification number
  • your company name, address and contact information
  • the company name and address of the customer you’re invoicing
  • a clear description of what you’re charging for
  • the date the goods or service were provided (supply date)
  • the date of the invoice
  • the amount(s) being charged
  • VAT amount if applicable
  • the total amount owed

Shopify use Stripe to process Shopify Payments and we also use Stripe for other websites and we receive a monthly invoice from Stripe which show these charges.

Shopify are in the wrong in not producing an invoice for a service they provide and HMRC will catch up with them.

eCommAccountant
Explorer
73 1 12
Import your orders into your accounting software, for example Quickbooks
online as a sales receipt, then you'll have the document you need. Deb
Ivar1
Tourist
10 1 9

I believe you will find the VAT invoice as a pdf document here under "Documents" 🙂

 

Settings > Payment Providers > View payouts > Documents (see below)

 

Screenshot 2019-08-22 at 16.02.55.png

 

BriefsGuydotcom
Tourist
5 0 2

I don't have the Documents option - any ideas?

 

Screenshot 2019-12-03 at 11.35.25.png

Dakota_G
New Member
1 0 0

We are having the same issue. We were told that the Documents link doesn't exist as we are not being charged tax. Did you ever get a fix for this?

ionuts
New Member
2 0 1

Hello !

 

You need to go to admin/settings/billing/history; you will see the list of your payments and you'll be able to download it;

please see the screenshot. I hope this is what you're looking for.invoiceee.png

manjsohal
New Member
1 0 0

Hi, as previously mentioned, this screen does not provide an invoice of fees taken for Stripe transaction charges.

 

I don't believe this issue is resolved... has anyone had any luck finding these invoices?

Locomocean
Tourist
5 0 3

I have the same problem, why does shopify not provide this? 

thilonieke
New Member
2 0 0

thank you so much 🙂 i searched for an hour now... 😄 and sent also a message to support... because its only document so i did not notice it... 🙂