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Invoice Issue - Unable To See The Send Invoice Option For Any Orders

NamrataFerme
Tourist
11 0 4

Hello, My store is www.shopferme.com I have set it up and can place orders but I am not seeing the "Send Invoice" option for any orders. Could anyone please help me sort this out? 

 

Thanks 

 

Best Regards,

Namrata

Accepted Solution (1)
Erin
Shopify Staff
1036 134 166

This is an accepted solution.

Hi, @NamrataFerme. Thank you for sharing that context!

 

You can print a copy of your admin order page and packing slips from within your Shopify admin without using apps, but for an invoice you'd need to use an app. If you don't want to use a third party app, there is an app created by Shopfy, called Order Printer, that you can use to create invoices. You can find the Order Printer app in the app store here. We also have more information on how to use the app on this page.

 

Happy to help if you have more questions!

Erin | Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

Replies 4 (4)

Erin
Shopify Staff
1036 134 166

Hi, @NamrataFerme. I'm happy to help you out with this! Can you tell me more about the workflow you use for your orders, and in which situations you'd like to send invoices to customers? I'm just asking to make sure I'm giving you helpful advice for what you're trying to do. 

 

The "Send invoice" option is typically only available for draft orders. If a customer places an order through your online store the "Send invoice" button would likely not be available since, in most cases, the order is already paid for. If you can tell me more details about how you manage your orders and why you're looking for this button, I can share more information to help. Depending on these factors you may also need to use a third party app to do what you're hoping for. You can find a list of invoice and receipt apps in the Shopify app store here if you're interested.

 

Please let me know if you have any questions in the meantime!

Erin | Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

NamrataFerme
Tourist
11 0 4

Hi Erin, 

Thanks for replying and for the details too. So, I had a couple of customers who even after paying online while placing an order, asked for an Invoice. 

I am aware of the Invoices for Draft orders. Is there a way to send an Invoice to the customer for the prepaid order without using third-party apps?

 

Thanks

 

Erin
Shopify Staff
1036 134 166

This is an accepted solution.

Hi, @NamrataFerme. Thank you for sharing that context!

 

You can print a copy of your admin order page and packing slips from within your Shopify admin without using apps, but for an invoice you'd need to use an app. If you don't want to use a third party app, there is an app created by Shopfy, called Order Printer, that you can use to create invoices. You can find the Order Printer app in the app store here. We also have more information on how to use the app on this page.

 

Happy to help if you have more questions!

Erin | Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

NamrataFerme
Tourist
11 0 4

Alright, thats great. The order Printer app works for me.

Thanks a ton for the help.

 

Cheers!

 

Best Regards,

Namrata