Large variance in returns values between shopify financial summary report & returnzapp

[WUC444]

Hello "Community"

1) My website reporting never agrees on the value of Returns/Refunds/Exchanges when I compare the Returns Report or Summary report in Shopify to the reports available within Returnzapp.

2) Often the daily orders value (added line by line, order by order) does not agree with the daily orders value within the shopify analytics report. More ofren than not I notice that the daily figure is much higher than the total value of orders. Upon further inspection this is due to anonymous payouts/credits/refunds from Shopify which I presume has something to do with Shopify deducting sales values against customer refund or return requests.

Does anyone know how I can account for this significany inaccuracy other than to assume the worst and hope for the best. "Not the best accounting practice"

Many thanks in anticipation,

Communnity Member.