Mistakenly activated Shopify Balance

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I accidentally enabled Shopify Balance. How do I disable it? 





Reply 1 (1)

Shopify Staff
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Hey, @ctnewman.


Thank you for posting this question.


You can disable Shopify Balance by switching payouts to an external account, and this allows you to continue using Shopify Balance in the future. However, if you'd like to cancel your Shopify Balance account, then you'll need to get in touch with us via the Shopify Help Center. It's important to note that by cancelling your Shopify Balance account, you would be forfeiting any pending rewards and you wouldn't be able to reopen the account or access the statements - please ensure that you've exported all your transaction information before cancelling. 


If you have any other questions on this topic, then don't hesitate to let us know!

Elias | Social Care @ Shopify 
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