My customers have fee from bank when they order in my store

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Hi, I have many customers that complain about fee from their bank after they ordered on my shop.

My shop sell mainly in Europe and the shop is based in Australia with Australian bank account. I am always telling my customer to contact directly their bank in order to have more informations about it.

Shopify is already taking fee for foreign exchange + fee for international card so why my customers have also these fees.

I want to understand but I would like to find a solution to avoid the foreign exchange + fee for international card.

Please if someone has a solution let me know

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