Can you provide more information on what you mean by your money not being released? What payment gateway are you using? I would be happy to help you once I understand what you are having issues with.
Please let me know if you have any further questions!
Emily | Social Care @ Shopify - Was my reply helpful? Click Like to let me know! - Was your question answered? Mark it as an Accepted Solution - To learn more visit the Shopify Help Center or the Shopify Blog