My Shopify tax rate is wrong - UK

New Member
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I hope someone can help me. We have a UK store and our taxes should be 20%, but Shopify is calculating at 16%. I've checked the settings and everything is set to the UK as far as I can see. Anyone else had this problem? Thanks, Emilie.

Reply 1 (1)
Shopify Staff
Shopify Staff
1424 138 323

Hi @Emilie88,

Thanks for reaching out with your question. When you head to Settings > Taxes and click on the UK, do you see a rate of 20% appear here? When you go to checkout, are you using a UK address before the tax rate is generated?

Kind regards,

Victor | Shopify Social Care

Victor | Social Care @ Shopify 
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