Need Corrected Address on Previous Year 1099-K ASAP

Totally_Good_Ti
Tourist
6 0 4

I recently was assessed a fee (Cali Franchise Tax) from another state for a previous year (2021) 1099-K. It ends up the address on that years 1099-K was simply incorrect (reside in NY for years) and I had not resided in that state (CA) for years. I need the address changed on the 1099-K ASAP to correct this error. I've called Shopify directly, chatted in the Shopify Help Center, sent an email to Shopify Support, and sent as email to Shopify 1099-K support. I am not getting a single reply back form anything and losing hope. What do I do and can someone reach out directly to me?

Replies 2 (2)

SealSubs-Roan
Excursionist
311 18 21

Hi @Totally_Good_Ti !

 

Have you tried reaching out to Shopify support team via live chat? Because in order to change these kinds of details, you will need to contact them directly. You can reach out to them by going through their Shopify Help Center and enter your concern on AI chat box, respond to it until the "I still need help" or "chat with a support advisor" option appear. Wait to be connected to one Support advisor and you can then communicate with them real time. 

Roan
Please let me know if it works by marking it as a solution!
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Totally_Good_Ti
Tourist
6 0 4

Hi, I have tried the live chat and the support advisor mentions they will escalate the issue for help. Yet again, time goes by and there is no help. Truly exhausting all options with little to no support for something as simple as a clerical error.