Need help with Shopify set-up - IOSS VAT not adding correctly at checkout UK to EU

Heatheri
Tourist
4 0 1

Hi

We've registered with and added the CrossborderIt IOSS App to our store as we are UK based and sell to the EU so need to charge the relevant VAT for EU buyers at checkout.  I've done everything Shopify's instructions laid out for this and CrossborderIt have also confirmed their end is set-up correctly.  However, VAT still isn't being added for EU customers at checkout, at the moment, it is being 'included' in our original item's price and not added as an extra charge as it should be - I'm aware that this may be due to this box being ticked:

Screenshot 2021-10-16 154923.jpg

My question is, if I untick this, do I then need to tick the second box 'include or exclude tax based on your customers country' and then list all of the EU member State countries as per 'location based tax settings' to enable taxes (VAT) to then be collected? Or by just unticking the top box, will VAT for EU buyers be added at checkout automatically?

Is there anybody who can run me through exactly how to set this up correctly??  We only want EU buyers to be paying the relevant VAT on purchases as in accordance with the new EU/UK VAT rules. 

I rather stupidly thought just by adding the App and registering with CrossborderIt that this would all be done automatically, but no....it seems to be far more complicated!

Any help would be very much appreciated.

Thanks Heather

Reply 1 (1)
CJTCoops
Tourist
9 0 1

Hi Heather, did you get an answer on this?